PC Admin

PC Admin

Administrator
Staff member
Dedicated resource for William Backus Hospital located in 326 WASHINGTON ST - Norwich, CT. Contains reports of complication rates, death rates etc. Reviews and real experiences of patients and their loved ones are invited. The treatment and medical care statistics listed below are updated and synced twice a year as per the 'Medicare Database' via an API.
 
Provider ID
070024
Address
326 WASHINGTON ST
City
NORWICH
State
CT
ZIP Code
06360
County
NEW LONDON
Phone Number
8608898331
Hospital Type
Acute Care Hospitals
Hospital Ownership
Voluntary non-profit - Other
Emergency Department Volume
very high
Patients who left the emergency department before being seen (%)
2%
Median Time to ECG for heart attack/chest pain in Emergency dept
10 minutes
Avg time patients spent in Emergency dept before inpatient admission
422 minutes
Overall Hospital Rating
3.00 star(s)
Cleanliness Star Rating
4.00 star(s)
Doctor Communication Star Rating
3.00 star(s)
Nurse Communication Star Rating
3.00 star(s)
Patients who reported that they ALWAYS received help as soon as they wanted (%)
63%
Patients who were unhappy with treatment
9%
Avg Death Rate For Heart Attack Patients (%)
12.6%
Death Rate For Heart Attack Patients National Comparison
No Different than the National Rate
Avg Death Rate For Heart Failure Patients (%)
10.3%
Death Rate For Heart Failure Patients Comparison
Somewhat better than National Rate
Avg Death Rate For CABG Surgery Patients (%)
Not Available
Death Rate For CABG Surgery Patients Comparison
Not Available
Avg Death Rate For Stroke Patients (%)
12.8%
Death Rate For Stroke Patients Comparison
Somewhat better than National Rate
Avg Death Rate For COPD Patients (%)
7.4%
Death Rate For COPD Patients National Comparison
Somewhat better than National Rate
Avg Death Rate For Pneumonia Patients (%)
15.4%
Death Rate For Pneumonia Patients Comparison
Somewhat better than National Rate
Avg Complication Rate For Hip/Knee Replacement Patients (%)
3.5%
Complication Rate for Hip/Knee Replacement National Comparison
No Different than the National Rate
Postoperative Respiratory Failure Rate Per 1000 Persons
6.79
Postoperative Respiratory Failure Rate National Comparison
No Different than the National Rate
Postoperative Acute Kidney Injury Requiring Dialysis National Comparison
No Different than the National Rate
Serious Blood Clots After Surgery Per 1000 Persons
2.96
Serious Blood Clots After Surgery National Comparison
No Different than the National Rate
Blood Stream Infection After Surgery Per 1000 Persons
4.83
Blood Stream Infection After Surgery National Comparison
No Different than the National Rate
Split Wound After Surgery on The Abdomen or Pelvis Per 1000 Persons
0.85
Split Wound After Surgery on The Abdomen or Pelvis National Comparison
No Different than the National Rate
Accidental Cuts and Tears From Medical Treatment Per 1000 Persons
0.97
Accidental Cuts and Tears From Medical Treatment National Comparison
No Different than the National Rate
Bedsores or Pressure Ulcers Per 1000 Persons
0.61
Bedsores or Pressure Ulcers Rate National Comparison
No Different than the National Rate
Deaths Among Patients With Serious Treatable Complications After Surgery Per 1000 persons
175.40
Deaths Among Patients With Serious Treatable Complications After Surgery Comparison
No Different than the National Rate
Collapsed Lung Due To Medical Treatment Per 1000 Persons
0.25
Collapsed Lung Due To Medical Treatment National Comparison
No Different than the National Rate
Perioperative Hemorrhage or Hematoma Rate Per 1000 Persons
2.71
Perioperative Hemorrhage or Hematoma Rate National Comparison
No Different than the National Rate
Catheter Associated Urinary Tract Infections National Comparison
No Different than the National Rate
Surgical Site Infections With Colon Surgery National Comparison
No Different than the National Rate
Hospital Acquired Central Line Blood Infection Comparison
No Different than the National Rate
Rate of Unplanned Hospital Visits After Colonoscopy National Comparison
No Different than the National Rate
Heart Attack 30-Day Readmission Rate National Comparison
No Different than the National Rate
Heart Failure 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission For Chronic Obstructive Pulmonary Disease (COPD) Comparison
No Different than the National Rate
Pneumonia 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission After Hip/Knee Replacement National Comparison
No Different than the National Rate
Overall Unplanned Readmission Rate
No Different than the National Rate
Average Cost For Heart Attack Patients Comparison
No Different than the National Average
Average Cost For Heart Failure Patients Comparison
No Different than the National Average
Average Cost For Hip/Knee Replacement Comparison
Significantly greater than the National Average
Average Cost For Pneumonia Patients Comparison
Significantly greater than the National Average
NAMAN2

NAMAN2

New Member
This was one ER visit that I did not have any issues about. Even though I was in severe pain and the wait long, I was able to see the wonderful humane side of the staff. They were kind and kept on updating us about our status. A volunteer even asked me if I needed something to be comfortable.

When the time came for evaluation, I saw the funny side of my doctor. He was stressed out, one can see it very clearly, but still, he had it in him to laugh and crack jokes and make the patient very comfortable. The nurse was also funny and sympathetic. Though the tests were inconclusive, I have no issues about it. I sincerely hope that the doctors and nurses at this hospital always remain happy and friendly with the patients
 
S

salena

New Member
A quick detour to the ER while on a trip to Foxwoods. The nurses, aides, doctor, the volunteer were terrific. They ensured that I received proper care and was comfortable during my short stay.
 
Braelynn

Braelynn

New Member
I had a comfortable stay here after my surgery. The staff was very caring and made sure that I did not face any sort of problem while I was recuperating. The care was the same across the shifts. The team took real pride in what they were doing, and I have to say, this wonderful staff is the best that I have come across over the years. Thank You, folks, for making what was a terrifying situation a less scary and memorable one
 
B

BrAnDo

New Member
Terrible service! I had visited the ER a few nights back and was appalled by the service that I got here. The doctor and nurse were not professional and were completely clueless when it came to treating a patient. They were not ready to discuss my condition with my family nor with me. It was as if my health was top secret. I would not have taken due notice of it, but the actual treatment was also nothing much to write about.

I was very happy when the nurse came and gave me the discharge papers. The dash which I made for the front gate would have broken Bolt’s world record for the 100-meter dash
 
Jahlil

Jahlil

New Member
Wow, an ER run by people who do not have any clue on what is happening. There were hardly three people in the ER when I was there, but still I had to wait for three hours. I might have asked the nurses about 10 to 15 times when would I be seen and the stock answer was “soon.” Finally, my turn came, and I was evaluated by a doctor who looked like she had just woken up from sleep. The sleepyhead came, looked at the chart, asked canned questions, scribbles something and walks off…

No word on what was my problem and how to prevent it from raising its head again…nothing! I was relieved that they did not order any tests and discharged me…the whole evaluation might have taken 5 minutes….Thanks to the “wonderful care,” I have decided not to step in again
 
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