Top Pulmonary Hospital High Cost St Charles Hospital (Port Jefferson, NY) Complication Rates & Reviews

PC Admin

PC Admin

Administrator
Staff member
Dedicated resource for St Charles Hospital located in 200 BELLE TERRE ROAD - Port Jefferson, NY. Containing reports of complications, death rates etc. Reviews and real experiences of patients and their loved ones are invited. The treatment and medical care statistics listed below are updated and synced twice a year as per the 'Medicare Database' via an API.
 
Provider ID
330246
Address
200 BELLE TERRE ROAD
City
PORT JEFFERSON
State
NY
ZIP Code
11777
County
SUFFOLK
Phone Number
6314746000
Hospital Type
Acute Care Hospitals
Hospital Ownership
Voluntary non-profit - Private
Emergency Department Volume
medium
Avg time patients spent in emergency dept before seen by a Medical Professional
30 minutes
Patients who left the emergency department before being seen (%)
2%
Median Time to ECG for heart attack/chest pain in Emergency dept
7 minutes
Median time to Pain Med in Emergency Dept
50 minutes
Avg time patients spent in Emergency dept before inpatient admission
503 minutes
Overall Hospital Rating
4.00 star(s)
Cleanliness Star Rating
3.00 star(s)
Doctor Communication Star Rating
4.00 star(s)
Nurse Communication Star Rating
4.00 star(s)
Patients who reported that they ALWAYS received help as soon as they wanted (%)
69%
Patients who were unhappy with treatment
4%
Avg Death Rate For Heart Attack Patients (%)
14.5%
Death Rate For Heart Attack Patients National Comparison
No Different than the National Rate
Avg Death Rate For Heart Failure Patients (%)
11.5%
Death Rate For Heart Failure Patients Comparison
No different than the National Rate
Avg Death Rate For CABG Surgery Patients (%)
Not Available
Death Rate For CABG Surgery Patients Comparison
Not Available
Avg Death Rate For Stroke Patients (%)
13.5%
Death Rate For Stroke Patients Comparison
No Different than the National Rate
Avg Death Rate For COPD Patients (%)
6.9%
Death Rate For COPD Patients National Comparison
No Different than the National Rate
Avg Death Rate For Pneumonia Patients (%)
13.5%
Death Rate For Pneumonia Patients Comparison
No Different than the National Rate
Avg Complication Rate For Hip/Knee Replacement Patients (%)
2.7%
Complication Rate for Hip/Knee Replacement National Comparison
No Different than the National Rate
Postoperative Respiratory Failure Rate Per 1000 Persons
9.57
Postoperative Respiratory Failure Rate National Comparison
No Different than the National Rate
Postoperative Acute Kidney Injury Requiring Dialysis National Comparison
No Different than the National Rate
Serious Blood Clots After Surgery Per 1000 Persons
3.67
Serious Blood Clots After Surgery National Comparison
No Different than the National Rate
Blood Stream Infection After Surgery Per 1000 Persons
6.03
Blood Stream Infection After Surgery National Comparison
No Different than the National Rate
Split Wound After Surgery on The Abdomen or Pelvis Per 1000 Persons
1.27
Split Wound After Surgery on The Abdomen or Pelvis National Comparison
No Different than the National Rate
Accidental Cuts and Tears From Medical Treatment Per 1000 Persons
1.16
Accidental Cuts and Tears From Medical Treatment National Comparison
No Different than the National Rate
Bedsores or Pressure Ulcers Per 1000 Persons
0.63
Bedsores or Pressure Ulcers Rate National Comparison
No Different than the National Rate
Collapsed Lung Due To Medical Treatment Per 1000 Persons
0.3
Collapsed Lung Due To Medical Treatment National Comparison
No Different than the National Rate
Perioperative Hemorrhage or Hematoma Rate Per 1000 Persons
2.29
Perioperative Hemorrhage or Hematoma Rate National Comparison
No Different than the National Rate
Surgical Site Infections With Colon Surgery National Comparison
No Different than the National Rate
Rate of Unplanned Hospital Visits After Colonoscopy National Comparison
No Different than the National Rate
Heart Attack 30-Day Readmission Rate National Comparison
No Different than the National Rate
Heart Failure 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission For Chronic Obstructive Pulmonary Disease (COPD) Comparison
No Different than the National Rate
Rate of Readmission For Stroke Patients National Comparison
No Different than the National Rate
Pneumonia 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission After Hip/Knee Replacement National Comparison
No Different than the National Rate
Overall Unplanned Readmission Rate
No Different than the National Rate
Average Cost For Heart Attack Patients Comparison
No Different than the National Average
Average Cost For Heart Failure Patients Comparison
No Different than the National Average
Average Cost For Hip/Knee Replacement Comparison
Significantly greater than the National Average
Average Cost For Pneumonia Patients Comparison
No Different than the National Average
S

strawberry

New Member
The ER experience was super smooth and breezy- something one does NOT expect from an ER. Even though I had only a severe migraine attack (lol), I wasn’t asked to wait for that long, and while I waited in the room, the nurse dimmed down the lights so my eyes would not hurt more than they were. Sweet lady. The doctor too, was efficient, put me on medication immediately and in less than an hour, I felt A LOT better.
 
C

CD Salvo

New Member
While the patient care is up to par and everyone is nice and friendly, I cannot vouch for the billing department at St. Charles. Not only are they super incompetent (which I’ll get to), they have no idea how to treat patients. First of all, customer is King- this policy which works everywhere where you deal with customers is not even close to what they believe in. For billing mistakes and the wrong hospital bills they send the patients, they are not even the least bit sorry and claim it can happen anywhere. Not only that, they talk to you like you’re illiterate and have no idea what you’re talking about. The lady literally laughed in my face when I mispronounced something.
 
Bala

Bala

New Member
It’s funny how just one bad experience can ruin the whole thing for you. I had been going to St. Charles for years now, and they were great. But just last week I took my daughter here for her asthma issues, and it was a total fiasco.

The fact that they treated her the worst way imaginable is reason enough for me to write this horrific review, and I think they deserve every bad thing ever written about them. The worst part is that I would’ve never thought they could treat a child like this, and my worst nightmare became true.

My daughter has really bad asthma attacks and needs a higher prescription than most. It can get pretty scary, so we normally get her prescription a few days before it’s “completely necessary” because we are a little precautious that way.

But this time, the new nurse practitioner was SO rude to us- first of all, very unwelcoming, she’d clearly been crying, but she had no right to take it out on us. She even gave my daughter a mean glare and asked us to come the next day. We went the next day and the same lady was there, and looked at us and went, “you again?” I MEAN, WHAT?!

We immediately went looking for a doctor we had become accustomed to, but he wasn’t there. Imagine our plight when the receptionist told us that we had to ask that same rude nurse practitioner itself. Was there no other doctor who could’ve done this for us? After much contemplation, we swallowed our ego, thought about our daughter and asked her to refill the prescription.

She was the rudest person I’d ever met. Even though we got the prescription, she asked why we took a higher dose than the normal amount.
We explained everything to her, used technical terms and everything, yet she acted like we were playing with the law and doing something illegal with the drugs. Never ever going back there and I think that nurse practitioner must get fired immediately for her unprofessional behavior.
 
LizMulder

LizMulder

New Member
The staff will literally make you want to cry, there was a nurse who was so compassionate and caring about my accident that she never left my side- even when she could go home. Was brought to tears by the amazing service at St. Charles. Favorite hospital.
 
Supremefx

Supremefx

New Member
One of my good friends was a doctor here a few years ago and to this date, all he can say about this hospital is that there’s nothing better than the service here. He’s worked all around the States and has had a lifetime of knowledge and experience in the area, so I completely trusted him on that. He was in the orthopedics department but knew all the doctors from all departments, saying that that was the best part of this hospital- everyone knew everybody and it was a very friendly environment. No competition, and their #1 priority was the patients’ wellbeing- this is something I can vouch for and would recommend this hospital to everyone.
 
Sweetteeth

Sweetteeth

New Member
I am not writing this because I have nothing better to do. It is simply because everything is 100% factual and I am just very upset with the service here. More than upset, stunned. I had to go to the radiology department a few weeks ago to get a mamo. Imagine my surprise when they told me that there was no doctor in at the time- that too in an emergency situation, so they advised us to come in later on that evening. Still no doctor, and I got angry, asking them why they’d asked us to come in when there was no doctor.

The woman sneered at me, “well I didn’t know they wouldn’t come,” in the most matter of fact-ly way. Oh, I’m sorry, what else is your job, if not reporting back what time a doctor is supposed to be in. So annoyed. Then later on, they called us and told us that the doctor would be in the following day. We went in, finally he was there, not very nice or anything but got the job done. They then told us the results would be in a week later. Guess what, here I am, three weeks later, and still no result.
 
Jade Cowan

Jade Cowan

New Member
I am embarrassed to say this, but I’ve actually come here twice to have studies done on me. The second time it was a sleep study (and sounded quite interesting) but I was still a little shy to go through with it. Almost cancelled at the last moment but needed the money. But the staff here makes you feel comfortable, they are nice and caring, and most importantly, they don’t treat you like guinea pigs (something I felt like at the first hospital). There was a giant TV and other magazines to keep me entertained while I waited and I felt really comfortable here. Loved the experience.
 
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