PC Admin

PC Admin

Administrator
Staff member
Dedicated resource for Silver Cross Hospital located in 1900 SILVER CROSS BLVD - New Lenox, IL. Containing reports of complications, death rates etc. Reviews and real experiences of patients and their loved ones are invited. The treatment and medical care statistics listed below are updated and synced twice a year as per the 'Medicare Database' via an API.
 
Provider ID
140213
Address
1900 SILVER CROSS BLVD
City
NEW LENOX
State
IL
ZIP Code
60451
County
WILL
Phone Number
8153001100
Hospital Type
Acute Care Hospitals
Hospital Ownership
Voluntary non-profit - Private
Emergency Department Volume
very high
Avg time patients spent in emergency dept before seen by a Medical Professional
41 minutes
Patients who left the emergency department before being seen (%)
5%
Median Time to ECG for heart attack/chest pain in Emergency dept
Not Available
Median time to Pain Med in Emergency Dept
39 minutes
Avg time patients spent in Emergency dept before inpatient admission
282 minutes
Overall Hospital Rating
5.00 star(s)
Cleanliness Star Rating
3.00 star(s)
Doctor Communication Star Rating
4.00 star(s)
Nurse Communication Star Rating
4.00 star(s)
Patients who reported that they ALWAYS received help as soon as they wanted (%)
72%
Patients who were unhappy with treatment
5%
Avg Death Rate For Heart Attack Patients (%)
13.1%
Death Rate For Heart Attack Patients National Comparison
No Different than the National Rate
Avg Death Rate For Heart Failure Patients (%)
10.4%
Death Rate For Heart Failure Patients Comparison
No different than the National Rate
Avg Death Rate For CABG Surgery Patients (%)
Not Available
Death Rate For CABG Surgery Patients Comparison
Not Available
Avg Death Rate For Stroke Patients (%)
14.4%
Death Rate For Stroke Patients Comparison
No Different than the National Rate
Avg Death Rate For COPD Patients (%)
7.7%
Death Rate For COPD Patients National Comparison
No Different than the National Rate
Avg Death Rate For Pneumonia Patients (%)
13.4%
Death Rate For Pneumonia Patients Comparison
Better than the National Rate
Avg Complication Rate For Hip/Knee Replacement Patients (%)
2.7%
Complication Rate for Hip/Knee Replacement National Comparison
No Different than the National Rate
Postoperative Respiratory Failure Rate Per 1000 Persons
5.94
Postoperative Respiratory Failure Rate National Comparison
No Different than the National Rate
Postoperative Acute Kidney Injury Requiring Dialysis National Comparison
No Different than the National Rate
Serious Blood Clots After Surgery Per 1000 Persons
3.21
Serious Blood Clots After Surgery National Comparison
No Different than the National Rate
Blood Stream Infection After Surgery Per 1000 Persons
4.67
Blood Stream Infection After Surgery National Comparison
No Different than the National Rate
Split Wound After Surgery on The Abdomen or Pelvis Per 1000 Persons
1.04
Split Wound After Surgery on The Abdomen or Pelvis National Comparison
No Different than the National Rate
Accidental Cuts and Tears From Medical Treatment Per 1000 Persons
0.89
Accidental Cuts and Tears From Medical Treatment National Comparison
No Different than the National Rate
Bedsores or Pressure Ulcers Per 1000 Persons
0.15
Bedsores or Pressure Ulcers Rate National Comparison
No Different than the National Rate
Deaths Among Patients With Serious Treatable Complications After Surgery Per 1000 persons
167.68
Deaths Among Patients With Serious Treatable Complications After Surgery Comparison
No Different than the National Rate
Collapsed Lung Due To Medical Treatment Per 1000 Persons
0.19
Collapsed Lung Due To Medical Treatment National Comparison
No Different than the National Rate
Perioperative Hemorrhage or Hematoma Rate Per 1000 Persons
1.74
Perioperative Hemorrhage or Hematoma Rate National Comparison
No Different than the National Rate
Surgical Site Infections With Colon Surgery National Comparison
No Different than the National Rate
Surgical Site Infections With Abdominal Hysterectomy
No Different than the National Rate
Rate of Unplanned Hospital Visits After Colonoscopy National Comparison
No Different than the National Rate
Heart Attack 30-Day Readmission Rate National Comparison
No Different than the National Rate
Heart Failure 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission For Chronic Obstructive Pulmonary Disease (COPD) Comparison
No Different than the National Rate
Rate of Readmission For Stroke Patients National Comparison
No Different than the National Rate
Pneumonia 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission After Hip/Knee Replacement National Comparison
No Different than the National Rate
Overall Unplanned Readmission Rate
No Different than the National Rate
Average Cost For Heart Attack Patients Comparison
Significantly greater than the National Average
Average Cost For Heart Failure Patients Comparison
No Different than the National Average
Average Cost For Hip/Knee Replacement Comparison
No Different than the National Average
Average Cost For Pneumonia Patients Comparison
No Different than the National Average
L

LENNY

New Member
Not going to lie, giving birth in a place I’d never been to or even heard of for that matter seemed like a stressful situation to me. But thank heavens that Silver Cross did everything in its power to make me feel comfortable. We had a great doctor to overlook the procedure and some really nice nurses. What most people don’t realize is that having a child is no piece of cake.

I had to wait for full dilation for more than 9 hours, and it’s the most uncomfortable state I’ve been in my life. During that time, I had two nurses tend to me, one was constantly bringing ice chips and making sure I walked around to negate the pain, and the other one was arranging my personal suite (which didn’t end up happening, but no regrets). The doctor wasn’t there for the 6 hours in between, but all went well and I gave birth to my second daughter last week.
 
V

virtuoso

New Member
One thing that got my goat was the confusion between ambulatory and hospital ER. I’m sorry, but they are both Emergency rooms, after all. Is it really fair to expect a sick patient to go back all the way to the hospital ER just because they got confused? Apparently the ambulatory ER does not run tests on you, so don’t bother going there. Also they have a very confusing system, so I would avoid it altogether.
 
reverseflash

reverseflash

New Member
My husband and I have been in this hospital for 5 days now. He had to be rushed in for an immediate medical procedure. I think that the staff is very professional, caring and give off a family-like vibe. They treat you well and most importantly, with respect. My husband feels 90% better already.
 
bulbous

bulbous

New Member
I have been to this hospital all of three times now. The first experience was not as happy as my last one, because I had to wait for over 3 hours at the waiting area. Lots of people say that the triage system is justified, but honestly they need to come up with some way for patients to cope with their situation while “waiting around” for their turn. Especially since you’re surrounded by sick people, the least they can do is sort people according to their condition- for example, viral infections, bacterial infections, etc.

Either way, this time I came in at an odd hour so maybe that’s why there was zero rush. In fact, there were only three other families in the waiting area so I got lucky. Got to see the doctor in 15 minutes and the staff at the desk was nice and friendly, unlike the staff member I was greeted by during the previous visit.

After they took my blood and asked me to wait, I was asked to come back inside in 10 minutes. The doctor did an excellent job in treating me. Both the EMS and nursing staff were very nice and shared words of comfort with me, as I’d come alone.
I was told that I could leave the following morning and before I did, the doctor came in again and made sure I was fine with the treatment and asked me if I had any questions. So even though my first experience pretty much sucked, this experience made up for it.
 
S

Stanley

New Member
I found the security system at Silver cross hospital to be sort of hilarious. Not that anything happened, but there was a security guard at the ER department with the whole bulletproof vest and whatnot. But he barely did his job. He was constantly fooling around with the janitor and making unsuccessful passes at nurses. It was entertaining the first couple of days for me, but by the 4th day I got sick of it. Thought I’d make a complaint but figured it wasn’t my place to say.
 
judah

judah

New Member
I went to the Er at Silver Cross a few days ago and it was the scariest experience of my life. I’m not blaming any of the doctors/nurses/surgeons because they do quality work. I just think that there is a communication gap between the doctors and nurses. For example, one doctor kept asking the nurse different questions about me, almost like he was confused between me and another patient with a similar issue.

Either way I came in because I had a shortness of breath and felt a little swoonish. After waiting for sometime, I was asked to come in and they performed an EKG test on me. Then they took some of my blood for a blood test and asked me to wait again outside. This was the difficult part. You expect waiting for sometime before the actual appointment. But once you get in, waiting for another hour or so is unacceptable. That too I had such a bad headache and was having difficulty breathing and there were no empty seats so I had to stand for 1+ hours. This was very frustrating for me.

Anyway after that, I got the results and the doctor said that everything looked fine. When I got my reports later on that week though, they mentioned that they’d need to perform a stress test, which is related to cardiovascular capacity. This baffled me because they said nothing of this sort at the hospital. I asked the doctor, “how come all of a sudden” and the doctor replied “sometimes the charts show things we cannot anticipate”.

Anyway they said there was no available date for this month and that I’d have to come in the next month. So, that’s one more month of stressing out about my health. Gee, thanks Silver Cross.
 
C

chimichanga

New Member
Unfortunately I’ve been to this practice way too many times, but I guess if I had to, I would always choose silver cross. Not because the facility is exceptional or anything- there are pros and cons for sure. But there is a level of comfort that I’ve developed with the doctors and the other staff. They are very comforting and compassionate, especially to me since I’ve been seeing a lot of them lately. They treat you like you’re one of them.
 
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