PC Admin

PC Admin

Administrator
Staff member
Dedicated resource for Mount Auburn Hospital located in 330 MOUNT AUBURN STREET - Cambridge, MA. Containing reports of complications, death rates etc. Reviews and real experiences of patients and their loved ones are invited. The treatment and medical care statistics listed below are updated and synced twice a year as per the 'Medicare Database' via an API.
 
Provider ID
220002
Address
330 MOUNT AUBURN STREET
City
CAMBRIDGE
State
MA
ZIP Code
02138
County
MIDDLESEX
Phone Number
6174923500
Hospital Type
Acute Care Hospitals
Hospital Ownership
Voluntary non-profit - Private
Emergency Department Volume
medium
Avg time patients spent in emergency dept before seen by a Medical Professional
49 minutes
Patients who left the emergency department before being seen (%)
2%
Median Time to ECG for heart attack/chest pain in Emergency dept
Not Available
Median time to Pain Med in Emergency Dept
64 minutes
Avg time patients spent in Emergency dept before inpatient admission
321 minutes
Overall Hospital Rating
4.00 star(s)
Cleanliness Star Rating
2.00 star(s)
Doctor Communication Star Rating
4.00 star(s)
Nurse Communication Star Rating
3.00 star(s)
Patients who reported that they ALWAYS received help as soon as they wanted (%)
67%
Patients who were unhappy with treatment
6%
Avg Death Rate For Heart Attack Patients (%)
12.9%
Death Rate For Heart Attack Patients National Comparison
No Different than the National Rate
Avg Death Rate For Heart Failure Patients (%)
10.6%
Death Rate For Heart Failure Patients Comparison
No different than the National Rate
Avg Death Rate For CABG Surgery Patients (%)
2.1%
Death Rate For CABG Surgery Patients Comparison
No Different than the National Rate
Avg Death Rate For Stroke Patients (%)
11.2%
Death Rate For Stroke Patients Comparison
Better than the National Rate
Avg Death Rate For COPD Patients (%)
6.5%
Death Rate For COPD Patients National Comparison
No Different than the National Rate
Avg Death Rate For Pneumonia Patients (%)
11.2%
Death Rate For Pneumonia Patients Comparison
Better than the National Rate
Avg Complication Rate For Hip/Knee Replacement Patients (%)
2.3%
Complication Rate for Hip/Knee Replacement National Comparison
No Different than the National Rate
Postoperative Respiratory Failure Rate Per 1000 Persons
8.89
Postoperative Respiratory Failure Rate National Comparison
No Different than the National Rate
Postoperative Acute Kidney Injury Requiring Dialysis National Comparison
No Different than the National Rate
Serious Blood Clots After Surgery Per 1000 Persons
4.04
Serious Blood Clots After Surgery National Comparison
No Different than the National Rate
Blood Stream Infection After Surgery Per 1000 Persons
5.17
Blood Stream Infection After Surgery National Comparison
No Different than the National Rate
Split Wound After Surgery on The Abdomen or Pelvis Per 1000 Persons
1.2
Split Wound After Surgery on The Abdomen or Pelvis National Comparison
No Different than the National Rate
Accidental Cuts and Tears From Medical Treatment Per 1000 Persons
1.83
Accidental Cuts and Tears From Medical Treatment National Comparison
No Different than the National Rate
Bedsores or Pressure Ulcers Per 1000 Persons
0.25
Bedsores or Pressure Ulcers Rate National Comparison
No Different than the National Rate
Deaths Among Patients With Serious Treatable Complications After Surgery Per 1000 persons
158.58
Deaths Among Patients With Serious Treatable Complications After Surgery Comparison
No Different than the National Rate
Collapsed Lung Due To Medical Treatment Per 1000 Persons
0.22
Collapsed Lung Due To Medical Treatment National Comparison
No Different than the National Rate
Perioperative Hemorrhage or Hematoma Rate Per 1000 Persons
2.63
Perioperative Hemorrhage or Hematoma Rate National Comparison
No Different than the National Rate
Surgical Site Infections With Colon Surgery National Comparison
No Different than the National Rate
Rate of Unplanned Hospital Visits After Colonoscopy National Comparison
No Different than the National Rate
Heart Attack 30-Day Readmission Rate National Comparison
No Different than the National Rate
Heart Failure 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission For Coronary Artery Bypass Grafting (CABG) Comparison
No Different than the National Rate
Rate of Readmission For Chronic Obstructive Pulmonary Disease (COPD) Comparison
No Different than the National Rate
Rate of Readmission For Stroke Patients National Comparison
No Different than the National Rate
Pneumonia 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission After Hip/Knee Replacement National Comparison
No Different than the National Rate
Overall Unplanned Readmission Rate
No Different than the National Rate
Average Cost For Heart Attack Patients Comparison
Significantly greater than the National Average
Average Cost For Heart Failure Patients Comparison
Significantly less than the National Average
Average Cost For Hip/Knee Replacement Comparison
No Different than the National Average
Average Cost For Pneumonia Patients Comparison
Significantly lesser than the National Average
D

Diane Lane

New Member
My boyfriend took me to the ER at Mt. Auburn because I had difficulty breathing in the middle of the night. We reached Mt. Auburn a little past 2 AM. We found that it wasn’t that crowded and there were two nurses at the entrance itself. When I explained my situation, they were very prompt and asked me to go to the 2nd room in the ER and wait for the doctor, and that he would come in 5 minutes.

You’d be surprised to know that the ER doctor showed up in 4 minutes- I mean talk about punctuality- and was the nicest man I’d met in my life. Very courteous, knowledgeable and down to earth. My boyfriend did most of the talking and this did not bother the doctor, he listened to him intently and then looked towards me. He asked me if I had difficulty talking and I nodded. Everything from there was very fast; they took various tests, blood samples…the works. And I was out of there in 4 hours. Took the next day off and felt a lot better.
 
B

Blue Moss

New Member
I am not going to talk about the staff here because I’ve no clue about that. My father was having an angiogram so I’d come to visit him, and all I can say is that the cafeteria here is amazing. The food here is also dirt cheap because they subsidize it. They have these amazing mozzarella sandwiches you HAVE to try, they’re to die for. The prosciutto is decent too, and I know it’s not saying much- it’s hospital food after all, but if you’re here, try it.
 
tato

tato

New Member
As soon as you enter the ER, you are greeted by the most gruesome sight ever- a bunch of sick people all stuck together, waiting for their turn. Some of them coughing up blood and phlegm into towels. We were expected to sit next to a homeless man who reeked of drugs. It was the most uncomfortable state I’d ever been in. But all that aside, it’s annoying that they just expect you to wait for HOURS on end. It’s almost like you check yourself in at the reception and then they just forget about you. In fact, we had to wait there for 3.5 hours and listen to a bunch of nurses talk about their Saturday nights and how they went out drinking. Very irresponsible.

The homeless man walked up slowly towards the reception twice, and asked them when his turn would come and they ignored basically ignored him. I’m not defending the homeless guy or anything, but that’s pretty rude. After 3 hours of waiting, I finally went up to the reception myself and asked the receptionist about our turn. She threw her hands up in the air and said, “but I called your name like 45 minutes ago!” I was shocked, because I was sure she did not. Apparently she had mispronounced my name (I reckon) but that meant we had to wait for another half an hour before actually going in. Very disappointed.
 
T

tangela

New Member
The service is likable, even for someone like me who criticizes everything. The staff is young and bright, answer queries promptly and know what they’re doing. The place is nice and clean, just the way I like it. All in all, a good place to get admitted to.
 
BalmofGilead

BalmofGilead

New Member
Even though the service from doctors and nurses is appreciable, I hate how incompetent their finance and billing department is. I’ve been admitted at this hospital thrice now and each time I get two separate bills for copay, and I just can’t seem to figure out why. The first time I paid both, thinking I didn’t want any hassle. But the second time around, I spoke up and said I was NOT going to pay a second time. Still the people at the billing department said they didn’t know why and that they’d check, but obviously they did not because later I received a threatening sort of message about paying the copay. So I did, even though hesitantly. The third time I decided to complain and I did- but to little avail. They just explained a bunch of lose billing terms, but never answered one of my questions directly. This was disheartening, so I let it go. The only thing learnt from this is that Mt. Auburn’s billing department is useless.
 
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