PC Admin

PC Admin

Administrator
Staff member
Dedicated resource for Emerson Hospital located in 133 OLD ROAD TO 9 ACRE CORNER - W Concord, MA. Containing reports of complications, death rates etc. Reviews and real experiences of patients and their loved ones are invited. The treatment and medical care statistics listed below are updated and synced twice a year as per the 'Medicare Database' via an API.
 
Provider ID
220084
Address
133 OLD ROAD TO 9 ACRE CORNER
City
W CONCORD
State
MA
ZIP Code
01742
County
MIDDLESEX
Phone Number
9783691400
Hospital Type
Acute Care Hospitals
Hospital Ownership
Voluntary non-profit - Private
Emergency Department Volume
medium
Avg time patients spent in emergency dept before seen by a Medical Professional
26 minutes
Patients who left the emergency department before being seen (%)
1%
Median Time to ECG for heart attack/chest pain in Emergency dept
4 minutes
Median time to Pain Med in Emergency Dept
45 minutes
Avg time patients spent in Emergency dept before inpatient admission
332 minutes
Overall Hospital Rating
4.00 star(s)
Cleanliness Star Rating
3.00 star(s)
Doctor Communication Star Rating
4.00 star(s)
Nurse Communication Star Rating
4.00 star(s)
Patients who reported that they ALWAYS received help as soon as they wanted (%)
66%
Patients who were unhappy with treatment
5%
Avg Death Rate For Heart Attack Patients (%)
12.5%
Death Rate For Heart Attack Patients National Comparison
No Different than the National Rate
Avg Death Rate For Heart Failure Patients (%)
10.3%
Death Rate For Heart Failure Patients Comparison
No different than the National Rate
Avg Death Rate For CABG Surgery Patients (%)
Not Available
Death Rate For CABG Surgery Patients Comparison
Not Available
Avg Death Rate For Stroke Patients (%)
12.1%
Death Rate For Stroke Patients Comparison
No Different than the National Rate
Avg Death Rate For COPD Patients (%)
8%
Death Rate For COPD Patients National Comparison
No Different than the National Rate
Avg Death Rate For Pneumonia Patients (%)
16%
Death Rate For Pneumonia Patients Comparison
No Different than the National Rate
Avg Complication Rate For Hip/Knee Replacement Patients (%)
2.2%
Complication Rate for Hip/Knee Replacement National Comparison
No Different than the National Rate
Postoperative Respiratory Failure Rate Per 1000 Persons
7.06
Postoperative Respiratory Failure Rate National Comparison
No Different than the National Rate
Postoperative Acute Kidney Injury Requiring Dialysis National Comparison
No Different than the National Rate
Serious Blood Clots After Surgery Per 1000 Persons
4.66
Serious Blood Clots After Surgery National Comparison
No Different than the National Rate
Blood Stream Infection After Surgery Per 1000 Persons
6.03
Blood Stream Infection After Surgery National Comparison
No Different than the National Rate
Split Wound After Surgery on The Abdomen or Pelvis Per 1000 Persons
0.75
Split Wound After Surgery on The Abdomen or Pelvis National Comparison
No Different than the National Rate
Accidental Cuts and Tears From Medical Treatment Per 1000 Persons
1.71
Accidental Cuts and Tears From Medical Treatment National Comparison
No Different than the National Rate
Bedsores or Pressure Ulcers Per 1000 Persons
1.57
Bedsores or Pressure Ulcers Rate National Comparison
Significantly worse than the National Rate
Deaths Among Patients With Serious Treatable Complications After Surgery Per 1000 persons
155.57
Deaths Among Patients With Serious Treatable Complications After Surgery Comparison
No Different than the National Rate
Collapsed Lung Due To Medical Treatment Per 1000 Persons
0.38
Collapsed Lung Due To Medical Treatment National Comparison
No Different than the National Rate
Perioperative Hemorrhage or Hematoma Rate Per 1000 Persons
2.56
Perioperative Hemorrhage or Hematoma Rate National Comparison
No Different than the National Rate
Surgical Site Infections With Colon Surgery National Comparison
No Different than the National Rate
Rate of Unplanned Hospital Visits After Colonoscopy National Comparison
No Different than the National Rate
Heart Attack 30-Day Readmission Rate National Comparison
No Different than the National Rate
Heart Failure 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission For Chronic Obstructive Pulmonary Disease (COPD) Comparison
No Different than the National Rate
Rate of Readmission For Stroke Patients National Comparison
No Different than the National Rate
Pneumonia 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission After Hip/Knee Replacement National Comparison
No Different than the National Rate
Overall Unplanned Readmission Rate
No Different than the National Rate
Average Cost For Heart Attack Patients Comparison
No Different than the National Average
Average Cost For Heart Failure Patients Comparison
No Different than the National Average
Average Cost For Hip/Knee Replacement Comparison
No Different than the National Average
Average Cost For Pneumonia Patients Comparison
No Different than the National Average
G

GrantSC6

New Member
For once in my life, I met doctors who knew exactly what they were doing, and more importantly, felt the need to let the patient know what exactly the plan for the treatment was going to be. I’m normally used to doctors pushing me around, doing whatever they want, and just expecting me to roll with it. After all, they the boss, right? Was happy with the service here.
 
N

nikkishea21

New Member
They are very obnoxious, I can’t believe how rude they were to me and my mother in law when we pulled up at Emerson. My mother in law has been ill for sometime now, and she was complaining about coughing up blood a few times, so I took her to Emerson. On the way, she started feeling very light headed, so I called up Emerson on the way to the hospital, and asked them for wheelchair services at the entrance, and that we’d be reaching in 10 minutes. But even after 15 minutes, there was no one at the entrance.

So I pulled up in front of the entrance- mind you, I’m not stupid, I was not going to park there. But my mother in law could barely keep her head up straight, I couldn’t just leave her at the entrance on her own. Was just going to take her to the entrance and assign her to someone trustworthy while I parked my car. But noooo, the security guard got so mad at me, claiming I was the reason America was failing at everything (no clue where that came from) but he didn’t even let me keep in idling, while I just walked her up the stairs.

That’s right, there was no ramp, nothing. This was the most insane experience ever. She then had to come with me to the parking lot and we walked ever so slowly towards the hospital. I had to cancel my night shift that night and miss a day’s work, but lesson learnt: NEVER go back to Emerson. Clearly they have no regard for the patients and their family, so I don’t feel the need to regard their work either.
 
L

lerxst

New Member
I don’t understand one thing about waiting rooms in the ER. I had come in during the wee hours of the night, and there weren’t too many people there (thank heavens) but I was fairly certain I had the flu. They asked me to wait in the common area. I’m not complaining about the waiting, which mind you, can get pretty ugly. I had to wait for 1.5 hours, just for 6 patients before me. What I’m complaining about is how little they care about the patients around me who could easily catch the flu from me. If they’re in the hospital, that probably means they don’t have amazing immune systems either. Anyway, if anyone caught the flu on March 2nd, 2019 at 11:00 pm, it’s probably my fault.
 
E

etc

New Member
They don’t judge you: that’s my favorite part. Even though I had to go to the ER because my ex-wife jabbed me in the eye, they were very considerate of my feelings.
 
Tumbleweed

Tumbleweed

New Member
There are many mixed reviews about the ER at Emerson, and while I am not a 100% satisfied with my experience either, gotta hand it to them: they know what they are doing. And it’s not just about the money for them, they actually give a crap about what the patient wants. My mother, who was 82 before passing, had been admitted in the hospital for so many reasons. It started out with a small cut on her foot which got infected and led to so many other complications.

She was a diabetic, so the problems kept snowballing and she was in that hospital for over 3 months. Each time they’d get rid of one, two more would show up. Even though we couldn’t all be with her at all times, she was strong and kept her sh*t together, so we never knew she wanted to get off the meds and “go with the flow” in her exact words. I mean, it’s not that I blame her.

Her leg had gotten infected and they needed to squeeze out the impure blood from the cut and it was so painful to watch. I can only imagine what the poor thing had to endure, that too for so long. Anyway, last week she told the doctor she didn’t want any more treatments and that she wanted to go home. After discussing the repercussions with her and all of us, he finally said it was our call.

Our mother passed away earlier today but I am not sad. For some reason, I feel happy for her- at least her suffering was over. Every time I saw her, I wondered how she put on such a brave face even though she was going through the worst kind of pain on a daily basis.

I have all the ER staff, the amazing Dr. Matt and all the amazing nurses who helped reduce her pain even by a little bit. I know how much you guys liked my mother and I can assure you, she was happiest at the hospital with you guys.
 
B

Buruku

New Member
I don’t know about the other units, but the pediatrics unit was the coolest place to take my kid. No, don’t mean “cool” cool, I mean, the employees maintained their cool like no one else in that hospital. Even though they dealt with sick kids all day, they had the widest smiles and the most successful ways to get them to agree to get shots, take medicine and eat vegetables. 5 stars all the way.
 
Determined2014

Determined2014

New Member
The billing department is useless, they won’t take your side no matter what. When my husband was admitted here, we paid a copay of $150 immediately after getting him discharged and had the bill to prove it. But a month later, we got a notice stating that we still owed them $150. This was crazy, and my husband went down there, demanding to know why we got charged twice. They were very incompetent, didn’t know why and said they would check with the insurance company and let us know.

That never happened. Anyway, a few days later my husband managed to clear it up. Or so we thought, until we got a collections notice saying that we still haven’t paid the $150. Talk about an inefficient system. It’s not even about the money, it’s the accusation that we are doing something morally wrong. No hospital is worth that crap, and the next time I’ll make sure we steer clear of Emerson.
 
taustralia

taustralia

New Member
My OB at Emerson was the most professional OB I’ve ever come across, so much humility and SUCH a genius. Literally knows the answer to every single stupid query I’ve had, and you best believe I have the most random questions ever. I had to get a procedure done and even though it was unconventional to my family, Dr. Larsen was the kindest soul, he said he was on my side and we could get the procedure done as soon as possible. There were potential risks to my health but he said he would make sure nothing harmed me and the procedure went by just fine. I was happy I chose this hospital and not another one.
 
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