PC Admin

PC Admin

Administrator
Staff member
Dedicated resource for Chester County Hospital located in 701 EAST MARSHALL STREET - West Chester, PA. Containing reports of complications, death rates etc. Reviews and real experiences of patients and their loved ones are invited. The treatment and medical care statistics listed below are updated and synced twice a year as per the 'Medicare Database' via an API.
 
Provider ID
390179
Address
701 EAST MARSHALL STREET
City
WEST CHESTER
State
PA
ZIP Code
19380
County
CHESTER
Phone Number
6104315000
Hospital Type
Acute Care Hospitals
Hospital Ownership
Voluntary non-profit - Private
Emergency Department Volume
high
Avg time patients spent in emergency dept before seen by a Medical Professional
19 minutes
Patients who left the emergency department before being seen (%)
1%
Median Time to ECG for heart attack/chest pain in Emergency dept
Not Available
Median time to Pain Med in Emergency Dept
50 minutes
Avg time patients spent in Emergency dept before inpatient admission
323 minutes
Overall Hospital Rating
4.00 star(s)
Cleanliness Star Rating
3.00 star(s)
Doctor Communication Star Rating
4.00 star(s)
Nurse Communication Star Rating
4.00 star(s)
Patients who reported that they ALWAYS received help as soon as they wanted (%)
75%
Patients who were unhappy with treatment
4%
Avg Death Rate For Heart Attack Patients (%)
10.2%
Death Rate For Heart Attack Patients National Comparison
Significantly better than National Rate
Avg Death Rate For Heart Failure Patients (%)
8.2%
Death Rate For Heart Failure Patients Comparison
Significantly better than National Rate
Avg Death Rate For CABG Surgery Patients (%)
2.6%
Death Rate For CABG Surgery Patients Comparison
No Different than the National Rate
Avg Death Rate For Stroke Patients (%)
9%
Death Rate For Stroke Patients Comparison
Better than the National Rate
Avg Death Rate For COPD Patients (%)
7.4%
Death Rate For COPD Patients National Comparison
No Different than the National Rate
Avg Death Rate For Pneumonia Patients (%)
13.8%
Death Rate For Pneumonia Patients Comparison
No Different than the National Rate
Avg Complication Rate For Hip/Knee Replacement Patients (%)
2.9%
Complication Rate for Hip/Knee Replacement National Comparison
No Different than the National Rate
Postoperative Respiratory Failure Rate Per 1000 Persons
5.41
Postoperative Respiratory Failure Rate National Comparison
No Different than the National Rate
Postoperative Acute Kidney Injury Requiring Dialysis National Comparison
No Different than the National Rate
Serious Blood Clots After Surgery Per 1000 Persons
3.55
Serious Blood Clots After Surgery National Comparison
No Different than the National Rate
Blood Stream Infection After Surgery Per 1000 Persons
4.83
Blood Stream Infection After Surgery National Comparison
No Different than the National Rate
Split Wound After Surgery on The Abdomen or Pelvis Per 1000 Persons
0.68
Split Wound After Surgery on The Abdomen or Pelvis National Comparison
No Different than the National Rate
Accidental Cuts and Tears From Medical Treatment Per 1000 Persons
1.41
Accidental Cuts and Tears From Medical Treatment National Comparison
No Different than the National Rate
Bedsores or Pressure Ulcers Per 1000 Persons
0.06
Bedsores or Pressure Ulcers Rate National Comparison
No Different than the National Rate
Deaths Among Patients With Serious Treatable Complications After Surgery Per 1000 persons
151.09
Deaths Among Patients With Serious Treatable Complications After Surgery Comparison
No Different than the National Rate
Collapsed Lung Due To Medical Treatment Per 1000 Persons
0.25
Collapsed Lung Due To Medical Treatment National Comparison
No Different than the National Rate
Perioperative Hemorrhage or Hematoma Rate Per 1000 Persons
2.67
Perioperative Hemorrhage or Hematoma Rate National Comparison
No Different than the National Rate
Surgical Site Infections With Colon Surgery National Comparison
No Different than the National Rate
Surgical Site Infections With Abdominal Hysterectomy
No Different than the National Rate
Rate of Unplanned Hospital Visits After Colonoscopy National Comparison
No Different than the National Rate
Heart Attack 30-Day Readmission Rate National Comparison
No Different than the National Rate
Heart Failure 30-Day Readmission Rate National Comparison
No Different than the National Rate
Rate of Readmission For Coronary Artery Bypass Grafting (CABG) Comparison
No Different than the National Rate
Rate of Readmission For Chronic Obstructive Pulmonary Disease (COPD) Comparison
No Different than the National Rate
Rate of Readmission For Stroke Patients National Comparison
No Different than the National Rate
Pneumonia 30-Day Readmission Rate National Comparison
Significantly better than the National Rate
Rate of Readmission After Hip/Knee Replacement National Comparison
No Different than the National Rate
Overall Unplanned Readmission Rate
Significantly better than the National Rate
Average Cost For Heart Attack Patients Comparison
No Different than the National Average
Average Cost For Heart Failure Patients Comparison
Significantly greater than the National Average
Average Cost For Hip/Knee Replacement Comparison
Significantly lesser than the National Average
Average Cost For Pneumonia Patients Comparison
Significantly greater than the National Average
alexwatt

alexwatt

New Member
I hated Chester County with a passion so strong, I don’t think I can get all my points across. But the most important thing in any hospital that a patient should be able to expect from the staff is compassion. Or at least a smile here and there, especially when the patient doesn’t have family in the country. But if they are willing to be rude and arrogant despite that, screw them.
  • The doctors are very arrogant and drew a conclusion after just the first look of the X-ray. He claimed to know exactly what he was doing even though he seemed clueless to me. Also a lot of attitude about having graduated from a good school. Highly flawed, in my opinion
  • My room was filthy. The cleaning people came once in 2-3 days at max.
  • The ER waiting process is crazy, it is not a triage, it’s a travesty.
 
D

derickfon

New Member
The EMS took me to the ER at chester county two nights ago because I’d bruised my arm pretty bad playing football. I had to wait a great amount of time before getting tended to. Even though I came with an ambulance- BTW. Wanted to tell you guys this because there’s a common notion that if you’re wheeled in my the ambulance, they will look at you directly. I was on the stretcher when the doctor looked at me, and decided I could wait for some time .That there were other patients who needed more care. Pshh.
 
JamesKeneally

JamesKeneally

New Member
My wife was very particular about where she wanted to give birth and since we recently moved to Pennsylvania, she was freaking out. I asked around a few people at work and a few women said that Chester County was known for having a really get team of OB/GYNs. So, naturally we booked an appointment with an OB at this hospital who seemed to not only get our vibe, but had a ton of experience and seemed really nice. So we decided this was it for us.

The whole process there on out was very smooth. We had weekly appointments with Dr. Chang and she was very professional. She gave us the advice that we needed to, as I had let myself go a little and was not paying attention to my diet. Even though we didn’t agree on anything, I would never trade her for another OB at that practice, but everyone else seemed like a**-kissers.

It was a successful experience altogether. After all the appointments, and during our third trimester, both me and Sarah (my wife) started getting a little freaked because the shape of her belly seemed a little misshapen. Even so, Dr. Chang was very calm, she said there was nothing to worry and ran some basic tests. All looked okay but she said she might need a C-section at the time of delivery.

Everything happened on time, my wife didn’t have to wait long before she was fully dilated and the surgery went just fine. She woke up to seeing the beautiful face of our son, who we named after Dr. Chang. Everyone else at the hospital was also very knowledgeable, they weren’t just student doctors flailing about, and had a lifetime of knowledge. This was what I loved about this practice- we could actually count on the advice and prognoses they gave (had a bad experience with my father’s case once).
 
paulsteve

paulsteve

New Member
What I personally love about this hospital is the security. I was in for my father’s surgery and the room that we were in was securely locked. No one can come inside, unless they were authorized by the hospital and then would be buzzed in. In fact, other family members who wanted to visit him and showed up late at night had some issues with this. But I didn’t care, but the hospital ensures that the patient and their family members have security- which I respect. Even though it may seem or sound scary, at least they were looking out for us. Priceless service.
 
F

fox0

New Member
There’s nothing else quite like the L&D unit of Chester County- it’s no surprise that it is as hyped as it is. Even I thought there was something suspicious about how everyone I knew raved about the service here. But when I experienced it first hand I realized that it wasn’t a lie. The doctors, nurses, anesthesiologist, surgeons, and even lactation helpers were JUST amazing. Thorough service and would recommend to all new mothers to get an experience like never before.
 
discountpharmacy

discountpharmacy

New Member
The best part about Chester County is that they make sure new mothers recover properly just after giving birth. I remember, for me, it was particularly tough. It was a high risk pregnancy and ended up having to get a C-section because the baby grew 20% more than normal infants in the final trimester. Anyway, turns out when he came out, he wasn’t in the best of health. So when I woke up, I didn’t have my baby in my arms, but he was in the NICU, and this was the most frightening thought to me.

I am a single mother, so waking up to finding out that my baby is not healthy was alarming, so much so that I went into shock for a good couple of hours. I’d felt like my heart had been ripped out and I was let to bleed myself to death. But despite what I was feeling, the NICU team did an excellent job at keeping my baby healthy and trying to get him in the best possible state before sending him home with me. The initial couple of hours (days, even) were the hardest. Family were allowed to go visit him at the NICU, but remember I too had to recover post-delivery, so I would just sit there and bawl my eyes, hoping to be closer to my baby soon. The CCH assured me that they were taking good care of my baby though, and indeed he was.
 
O

Oakshield

New Member
Kudos to the entire medical team at Chester County- you guys do a brilliant job day in and day out. Very organized place and they coordinate well with the patients when it comes to physical therapy (since I have some first-hand experience). We had no issues with medical insurance either. They talked to us about it in advance. Recommend.
 
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